concierge healthcare
Posted on May 22, 2023
Evercare Evercare

A Personalised Approach to Healthcare

Unlocking the Benefits of Concierge Medicine in Australia

In today’s fast-paced, fragmented and often impersonal healthcare landscape, patients are increasingly seeking personalised care options that prioritise their individual needs. Evercare is leading Australia’s offering with an approach rapidly gaining traction overseas. It’s called concierge medicine. This model provides patients with enhanced accessibility, comprehensive care, and a closer doctor-patient relationship. Let’s explore the unique benefits of concierge medicine, explore how Evercare is tailoring this model to the Australian healthcare landscape, and discuss why it delivers improved patient experiences.

In an era where typical doctor appointments can feel rushed and detached, concierge medicine offers an alternative by emphasising personalised attention and patient-centric care. At its core, concierge medicine involves a subscription-based membership that allows patients to access comprehensive primary care services, including extended appointment times, same-day or next-day consultations, and proactive wellness initiatives. This model has experienced high growth in other countries due to rising wait times, a shortage of doctors and an increase in chronic diseases.

Evercare is one of Australia’s only concierge medical offerings, providing patients with priority access to a regular GP, flexible in-clinic and telehealth appointments, an annual baseline health check and proactive reminders to help patients stay on top of their healthcare needs. Evercare has developed a comprehensive mobile app to allow patients to take control of their health experience, make appointments, access prescriptions, view health records and chat with an extended hours care team as needed.

Benefits of a Membership Based GP

The benefits of concierge healthcare are plentiful for both patients and the doctors working in this environment.

  1. Enhanced Doctor-Patient Relationship
    One of the primary advantages of concierge medicine is the opportunity for a more meaningful doctor-patient relationship. With fewer patients to attend to, concierge GPs can allocate more time and attention to each individual, fostering trust, understanding, and a deeper level of engagement. This personalised approach cultivates a sense of partnership between doctors and patients, ultimately leading to more effective health outcomes.
  2. Comprehensive and Preventive Care
    Concierge medicine places a strong emphasis on preventive care and proactive health management. By focusing on early detection, regular health screenings, and customised wellness plans, concierge GPs help patients stay ahead of potential health concerns. This proactive approach aims to prevent the development of chronic conditions and promotes overall well-being, leading to improved long-term health outcomes.
  3. Convenience and Flexibility
    One of the standout features of concierge medicine is the convenience and flexibility it offers patients. With same-day or next-day appointments, minimal wait times, and the option for remote consultations, patients can access healthcare on their terms. This flexibility ensures that individuals can seek timely medical attention without unnecessary delays, empowering them to take control of their health in a convenient and efficient manner.
  4. Holistic Approach to Healthcare
    Concierge medicine often encompasses a holistic approach to healthcare, recognising the importance of addressing all aspects of an individual’s well-being. By fostering collaborative care coordination and providing access to integrative medicine options, concierge GPs consider the interconnectedness of physical, mental, and emotional health. This comprehensive perspective allows for a more holistic and personalised treatment approach.
  5. Continuity of Care and Personalised Treatment Plans
    Establishing a long-term patient-doctor relationship is a cornerstone of concierge medicine. This continuity of care enables doctors to gain in-depth knowledge of their patients’ medical history, preferences, and unique healthcare needs. With this information, concierge physicians can develop personalised treatment plans that align with each patient’s specific circumstances, fostering a tailored approach to healthcare. Evercare’s baseline health check is an example of this and is undertaken at the first in-clinic appointment with new patients.

How Concierge Medicine Helps Patients

The personalised approach and comprehensive care offered by concierge medicine have tangible benefits for patients. Let’s explore how this model positively impacts individuals seeking a more patient-centered healthcare experience.

  • Improved Patient Satisfaction and Outcomes
    Concierge medicine places patients at the center of care, resulting in increased patient satisfaction and improved health outcomes. With personalised care plans, patients feel heard, understood, and empowered to actively participate in their own healthcare journey. This collaborative approach helps build trust and fosters a strong patient-doctor relationship, leading to better overall satisfaction with healthcare experiences.
  • Focus on Preventive Care and Early Detection
    Concierge medicine emphasises preventive care, ensuring that patients receive the necessary health screenings,vaccinations, and wellness programs. By detecting potential health issues at an early stage, concierge physicians can implement timely interventions, reducing the likelihood of complications and improving treatment outcomes. This proactive approach prioritises overall well-being and disease prevention.
  • Increased Convenience and Reduced Healthcare System Burdens
    One of the standout advantages of concierge medicine is the convenience it offers patients. With minimal waiting times for appointments and streamlined administrative processes, patients can access healthcare services promptly and efficiently. This not only improves patient satisfaction but also alleviates the burden on the broader healthcare system by reducing strain on emergency departments and ensuring appropriate utilisation of resources.
  • Enhanced Access to Healthcare Resources and Education
    Concierge medicine provides patients with more than just medical consultations. It offers personalised health information, guidance, and access to an extensive network of specialists and services. This comprehensive support system ensures that patients have the resources they need to make informed decisions about their health. Whether it’s accessing second opinions or navigating complex healthcare situations, concierge medicine provides a valuable support network.

Concierge medicine represents a personalised and patient-centered approach to healthcare. By prioritising the doctor-patient relationship, comprehensive care, and individualised treatment plans, concierge medicine offers a unique solution for patients seeking a more tailored, premium healthcare experience.

In Australia, Evercare is leading the way with this model, aligning with the healthcare system and enhancing the benefits to patients. Find out more about how Evercare works.


How much does concierge medicine cost in Australia?

Evercare offers our membership for a flat fee of $45 a month for adults. Children and dependents (under 18) can be added to an active parent’s account for $10 each a month. This membership connects you with a regular GP who charges no gap fees for standard appointments.

Are there any downsides to membership based medical services?

While membership-based GP services offer numerous benefits, it does require patients to be in a position to cover the monthly fee. Additionally, this is a relatively new model in Australia and is not yet widely available. Evercare has launched with one clinic operating out of Brisbane with plans to expand in 2024.

Can I continue seeing my current specialists under concierge medicine?

Yes, in most cases, concierge medicine allows you to continue seeing your existing specialists. Concierge GPs work collaboratively with specialists, coordinating your care and ensuring seamless communication between healthcare providers. This integrated approach enables you to maintain continuity in your healthcare journey.

Is concierge medicine suitable for individuals with chronic conditions?

Yes, concierge medicine can be beneficial for individuals with chronic conditions. The personalised care and comprehensive approach offered by concierge doctors are well-suited to managing chronic conditions. With more time dedicated to each patient and proactive management strategies, concierge medicine can help individuals effectively manage their conditions and improve their quality of life.