Privacy Policy

Evercare Health Pty Limited ACN 643 081 172 trading as Evercare (“we” or “us”) understands that your privacy is very important to you and we are firmly committed to safeguarding your personal information in accordance with the Australian Privacy Principles (per the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws). 

This policy primarily applies to personal information we handle about visitors to our website www.evercare.com.au and members of the public more generally. It includes information about the personal information we collect and how we may use that personal information. Our Privacy Policy outlines our policies for managing your personal information.

In this Privacy Policy, “we” and “us” refers to Evercare and “you” refers to any individual about whom we collect personal information.

By accessing our website, you agree to be bound by the terms of our Privacy Policy.

Evercare collects and holds your personal information in electronic form on secure servers and company owned computers. This information may include your name, email address and phone number, which you would have provided via the "Contact us" form or the "Keep up to date" subscription page. 

Evercare will not sell or disclose your personal information with third parties; however, there may be some circumstances where we are required by law to disclose your personal information to third parties. This will only happen in ways you would reasonably expect or otherwise with your consent. 

From time to time Evercare works with third parties to perform various functions or services (such as IT and marketing companies) and as such, we may need to disclose your personal information to facilitate these arrangements. 

Evercare will only use or disclose your personal information for direct marketing purposes with your consent. If you do provide your consent to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information. 

You have the right to request access to personal information that Evercare holds about you at any time. To request access to your personal information, please contact us using the contact details below. In certain circumstances, your request to access your personal information may be declined in accordance with privacy laws (for example, where giving access would put you or another person at risk of harm).

Evercare will respond to your request to access within a reasonable period however, prior to disclosing any such information it will be necessary for you to satisfactorily verify your identify. If we decline your request for access, we will tell you the reasons for declining your request and inform you of your right to make a complaint. We may recover reasonable charges to provide you with access.

There are exceptional circumstances where access to or correction of your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances should a circumstance arise.

We take reasonable steps to ensure that your personal information is accurate, up-to-date and complete. You can help us do this by letting us know if you notice errors or discrepancies in information we hold about you and also letting us know if any of your personal details change.

If you consider personal information we hold about you is inaccurate, out-of-date, incomplete or irrelevant, you have a right to request we correct the information. It is sometimes not possible for us to make changes to personal information we hold about you (such as your healthcare records). In that circumstance, you may be entitled to request that we associate a statement with your information and you may have a right to make a complaint.

Evercare will hold your personal information until it is no longer needed. Information that is no longer needed will be deleted or de-identified.

You may visit our website (www.evercare.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Evercare will be managed in accordance with this Privacy Policy.

The Evercare websites uses cookies. A ‘cookie’ is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you accessed on our website and on third-party websites. You are not identifiable from such information.Evercare uses third-party services (such as Google Analytics) to undertake demographic analysis of visitors to our website. From time to time we may contact you for feedback and also for the purpose of reminding you of required appointments e.g. annual check-ups.

Users of our websites are encouraged to exercise care in sending personal information via the internet.

Our website may contain links to third-party websites. Evercare is not responsible for the content or privacy practices employed by websites that are linked from our website.

Complaints

If you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled, you can contact Evercare at any time. If you have a complaint about the privacy of your personal information, we request that you contact us in writing. You can also make a complaint about privacy to the Privacy Officer at the contact details set out below.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within 14 days. If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly.

We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, you are entitled to make a complaint to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

Changes to our Privacy Policy

This Privacy Policy may be reviewed or amended from time to time. You can access the most up to date copy of this policy by visiting our website.

Contacting Evercare

Email: privacy@evercare.com.au

This Privacy Policy was last updated in December 2020.