Concierge Opportunities at Evercare (Casual)
The Evercare Concierge team plays an important role in both the patient experience and the day-to-day operation of our clinics.
As the first point of contact for many of our patients, our Concierge team creates a warm, welcoming and professional experience while working closely with our doctors, nurses and Practice Managers to keep the clinic running smoothly.
We’re looking for bright, capable and personable people who learn quickly, are confident with technology and take ownership of getting things done.
What you’ll do
- Welcome patients and create a friendly, professional clinic experience.
- Explain how Evercare works and help new patients get started.
- Answer phone calls and digital chats and respond to patient enquiries.
- Schedule appointments for patients, including recalls and reminders as directed.
- Administrative tasks relating to billing, scanning and managing digital inboxes.
- Enter and update patient details in the system.
- Respond to requests from doctors and nurses.
- Scan and patient results daily.
- Refer test result calls to the nurse on duty.
- Troubleshoot basic clinic and system issues.
- Help keep the clinic clean, organised, well stocked and running smoothly.
- Keep registration forms, information sheets and displays accurate, not just stocked.
- Open and close the clinic using the opening and closing checklist.
- Handle physical mail, both incoming and outgoing.
- Ensure workplace health and safety, including infection control.
- Attend staff meetings and ongoing training.
- Work under the Practice Manager’s supervision and following practice policies and procedures.
This can include everything from helping a patient navigate our app, to making a coffee, booking in appointments or noticing something in the clinic that needs attention and taking care of it.
Who we're looking for
You’ll probably be a great fit if you are:
- Bright and quick to learn: You pick up new information, systems and processes quickly.
- Great with people: You’re warm and patient-focused, with genuine empathy for the people you’re helping. You’re confident and professional in answering phones and communicating with patients and the team.
- Trustworthy: You act with honesty and integrity and understand the importance of keeping patient and practice information strictly confidential.
- Technically confident: You’re comfortable learning and using different systems and apps.
- Reliable and organised: You’re on time and well presented, you follow through on what you say you’ll do, and you take care to get the details right, double-checking where needed.
- Happy to pitch in: You work well on your own and as part of a team, and you’re willing to do what needs to be done to keep the clinic running smoothly.
Previous medical reception experience is not essential. Experience in hospitality, retail or customer service is valued. Full training is provided.
Location and hours
This is a casual role with regular shifts and is particularly suited to people looking for flexible work. Roles are available across all our clinics on Brisbane’s northside: Clayfield, Mitchelton and Redcliffe.
If you’re smart, warm, capable and like being the person who gets things sorted, we’d love to hear from you.
How to apply
Please email your resume and a short cover letter explaining why you’d be a great fit for the role to joinus@evercare.com.au. Include your availability and which clinics you can travel to.